Welcome to the Robin’s Privacy Policy. This document outlines the procedures for collecting, storing, safeguarding, and sharing your information, as well as the third parties with whom we may share it. We recommend reading this Privacy Policy in conjunction with our Terms.
While you engage with the Robin’s mobile application (including the desktop version, referred jointly to as the “App”), our website, or utilize our digital products and services (such as competitions or surveys) collectively referred to as our "Sites," certain information about you is collected. Additionally, you have the option to share information with other users, including your friends and contacts ("Users"). There may also be instances where we need to share your information.
Given that the App and Sites operate globally, your information will be transmitted to and processed in the United States of America, irrespective of your country of residence. This Policy outlines the measures we take to protect your personal data during international transfers, so please review it carefully.
When you download the App and establish an account ("Account"), we may gather specific details ("Registration Information") about you, including but not limited to:
After registration, you can review and modify this information anytime by logging into Robin account, except for your birth date and location (automatically updated if you've granted Robin access to your device's location in settings). It's your responsibility to ensure your account details are current. Notify us of any phone number changes promptly.
The collected information enhances the application and verifies users (no robots allowed!). Certain Registration Information, like sexual preference, name, and username, may be visible to other Users.
We urge and advise you to consider carefully what personal information you choose to provide. Additionally, it is not advised that you include sensitive information on your profile such as phone numbers, email addresses, URLs, instant messaging credentials, credit card information, national identity numbers, drivers' license details, or any other information that could be abused or misused or exploited.
The amount of personal information you disclose is at your own discretion whether you publish about yourself or interact with other Users using the messaging feature. For additional information on who can view what you publish on Robin, please refer to Section 4 below.
We require Users to verify their accounts. We may also ask for your phone number and, in certain cases, your photo ID in order to maintain safety and security and to give you the best possible user experience. We wish to confirm that you are not a machine! Additionally, we aim to prevent the creation of phony accounts, as these might be used for abuse, illegal activity, and cybercrime, endangering the Robin’s network and ruining user’s safety and/or experience. We may need this authentication to guard against fraud.
If you choose to buy any of our premium services, we will handle your payment information and keep it safe for audit/tax purposes as well as to avoid fraud.
Robin as part of its anti-fraud measures use automated choices to stop the processing of fraudulent payment transactions. Our technologies examine payment transactions for activity that suggests violations of our Terms and Conditions of Use to accomplish this. A transaction may be automatically denied if it matches specific criteria that indicate that there is a high likelihood of a breach of the Terms and Conditions of Use, and that the transaction is fraudulent. The user will be informed when a transaction is blocked and that it will not be able to be processed. Users can get in touch with us to contest the decision.
Please note that if your account is blocked for any reason, any account(s) that you have on other Robin’s affiliate platforms/applications may also be blocked as part of our anti-spam and anti- fraud procedures.
When you use your cell, we will gather information about WiFi access points along with other location data about your longitude and latitude, and we may save your device's coordinates to provide you with specific services if you have allowed Robin access to your location in your device settings. By enabling the general locality information to be displayed to Users viewing your profile and displaying the profiles of other Users who are nearby, we use this information to help us identify your physical location and to personalize the App, making it easier for you to interact with other Users.
You can use the following techniques to stop Robin from accessing your location if you have granted us permission to do so:
When you use the App, we might gather data about your device, such as its model, operating system, and unique device identifier, for a variety of reasons as detailed in this policy. Additionally, the App may access your device's address book if you allow us to do so to add contacts.
We also gather information about your images, such which one’s people like to look at the most, which ones have the finest lighting, etc. We might reorganize your profile pictures using that information to put them in a more advantageous position for you.
We may use click-redirection or other techniques to monitor how you use the links on Robin, including third-party services. We might divulge aggregate click-through data, like the number of times a specific link was clicked.
We occasionally conduct research-related surveys, and we may get in touch with you to ask if you would be interested in participating. We may also get in touch with you to ask if you would be interested in giving feedback, providing a testimonial, or being involved in marketing campaigns (for instance, if you let us know that you have found a match on the App, we may get in touch with you to ask if you would be happy to feature in advertising for Robin). These surveys and marketing campaigns are optional, and further details will be given at the point of contact. If you would prefer not to be contacted to participate in either of these initiatives, please use our Feedback Page to reach out to our Customer Support Team.
If you use our Feedback Page to contact our Customer Support team, we will obtain your email address and may be able to trace your IP address in addition to the information you send us to assist with your inquiry. For six years following the termination of your account, we shall retain a record of any correspondence with you, including any complaints you may have made about other users (as well as complaints other users may have made about you).
We may automatically gather personal information about you when you use our app or browse our sites using cookies or other similar technologies. A cookie is a little file that you can set in your browser or device to let us identify and remember you.
Please go to our Cookie Policy for additional information about cookies, including how we use them and your options.
Our primary objective is to ensure that your experience on Robin is enjoyable and free from any negative surprises. To achieve this, we may utilize your Registration and other details to:
We've devised matching algorithms to anticipate your compatibility with other users and to present individuals we believe would make a good match for you. These algorithms use specific data about you, including the information you share in your profile, details about your app activity, whether you are a verified user through photos, and your device coordinates, which are essential for gauging your proximity to other members. The legal basis for processing profile and proximity information is the necessity for providing our contractual services to you. Regarding the processing of information related to your app activity, it is based on our legitimate interests and specifically our interest in generating more personalized and relevant recommendations for potential matches within our App. If you choose to include sensitive details, such as beliefs, in your profile, the processing of this information relies on your voluntary and explicit consent.
We employ a blend of automated systems and a team of moderators to continuously monitor and assess accounts, including photos and any information added to user profiles, as well as messages, for content indicating potential violations of our Terms and Conditions of Use. Should an account or message meet specific criteria indicating a likely breach of the Terms and Conditions of Use, the associated account may receive a warning, and the user's access may be limited or blocked. Users affected by such actions can reach out to Robin to contest the decision.
If you share content that contradicts our Terms and Conditions of Use, we retain the right to terminate or restrict access to your Account.
In accordance with best data protection standards, we are obligated to disclose the lawful basis for utilizing your data, as detailed in the table below. If the legal basis is consent, you have the right to withdraw consent at any time. In cases where the legal basis is legitimate interests, you are entitled to object to our utilization of your data. The relevant sections in this Policy elaborate on how you can withdraw consent or opt out of specific data uses, where applicable.
| Purpose for which data is used | Data | Source | Legal basis |
|---|---|---|---|
| To provide you with the Robin social networking service | Name, email address, date of birth, location | You provide your name, email address and date of birth to us. We obtain location data from the device that you use to access the service | Contractual necessity |
| To facilitate networking opportunities on the Robin App | Optional information that you choose to provide in your profile, including through profile verification, which may include information your preferences, binary religion, background, photos, interests, etc | You provide this information to us | Contractual necessity and our legitimate interests – it is in our legitimate interests to facilitate networking opportunities in the Robin app. For special category/sensitive personal data, we rely on your explicit consent. |
| To verify your identity and prevent fraud and to ensure the safety and security of Users | Phone number and if requested or permitted, photo provided as part of profile verification and for users based in countries where age verification is required by law: photo of Government ID + geolocation and device information | You provide this information to us, except for the geolocation and device information, which we obtain from the device that you use to access the service | Legitimate interests – it is in our legitimate interests to ensure that accounts are not set up fraudulently and to safeguard Users of the site |
| To take payment for premium services (not applicable for Users making payments via the Apple App Store) | Payment card details | You provide this information to us | Contractual necessity |
| To send you marketing information about our events, offers and services | Name, email address, postal address, and mobile phone number | You provide this information to us | Consent or legitimate interests and in accordance with the laws applying to our marketing activities. We have a legitimate interest in promoting our business and products |
| To carry out research and analysis to help us improve the App and to test new technologies and processes designed to enhance and improve the App/Sites | Log and usage data, including IP address, browser referring pages mobile carrier and search terms, images and video, registration information, profile information | You provide photos and videos to us. We obtain the log and usage information from the device that you use to access the service | Legitimate interests – it is in our legitimate interests to analyze the way in which Users are accessing and using our services and to test new technologies so that we can futher develop the App, implement security measures, and improve the service |
| To respond to correspondence and queries that you submit to us, including social media queries | Email address and IP address, social media name, phone number | You provide your email address, social media name and phone number to us when you contact us, and we obtain your IP address from the device that you use to contact us | Legitimate interests – it is in our legitimate interests to respond to your queries to ensure that we provide a good service to Users and troubleshoot problems |
| To investigate and block Users for reported infringements of our Terms and Conditions of Use | Name and user registration details, profile information, content of messages and photographs + usage and device data such as IP address and IP session information | You provide your registration details, profile information, messages, and photographs to us. We obtain the other information from the device that you use to access the service. | Legitimate interests - it is in our legitimate interests to prevent unauthorized behavior and to maintain the safety and integrity of our services |
| To improve your experience on the App | Data about profile photos whether profile scrolled on or not and whether the vote is a yes or a no | We obtain this information from the way users interact with the App and the profile photos of other users | Legitimate interest - it is in our legitimate interest to improve our users’ experience |
| To enable Users to create and enhance their Robin profile and log into the App via third party accounts | Data from any third- party accounts (see section 7 of this Privacy Policy for more details) | We obtain this information from Facebook, or the providers of any other accounts you use to log in or connect with your Robin account | Legitimate interests – it is in our legitimate interests to facilitate access to our services |
| To block payment transactions as part of our anti-fraud procedures | Name, IP address, email address, mobile number, cardholder name, payments received, type of payment, user ID, country | You provide your name, email address, mobile number, and card details to us. We obtain your IP address from the device that you use to contact us. We obtain your payment information from your interactions with our service | Legitimate interests – it is in our legitimate interests to prevent fraudulent transactions and to maintain the security of our services |
| To serve promo cards and advertisements on the App | Location, gender, age, and information that you have optionally provided us with via your profile | We obtain age, gender and profile information from you, and location data from the device that you use to access the service | Legitimate interests – it is in our legitimate interests to target advertisements so that Users see relevant advertisements and to allow us to generate income from advertising revenue |
| To serve advertisements on third party networks and measure the effectiveness of such ads | Data about your visit to our Sites or App and action taken on those (for example if you downloaded our App or created an account with Robin), IP address (and your estimated location based on your IP address), age and gender, device ID | We obtain age and gender from you, and we obtain other information from the device or browser that you use to access the service | Consent – as indicated by you in your Privacy Settings/Cookies Settings preferences and via your browser or device privacy preferences |
| To contact you in order to run surveys for research purposes and to obtain feedback, and to find out if you want to take part in marketing campaigns | Email address and cell phone number | You provide this information to us | Legitimate interests – it is in our legitimate interests to carry out research so that we can further the app and improve the service |
| To enable video and audio call functions, and the sending of images and video | Video and audio call usage data, images, and video | We obtain this information from the device that you use to access the service | Legitimate interests – it is in our legitimate interests to provide these functionalities as part of the services |
| To defend legal claims, protect legal rights and to protect people from harm | This could include any information that is relevant to the issue | This information may be obtained directly from you, from your device or from third parties, depending on the information involved | Legitimate interests – it is in our legitimate interests to protect our legal rights, defend legal claims and to protect our Users and third parties from harm |
Our policy is to not disclose your Registration Information or personal data, except in the limited circumstances described here:
| Circumstances where data may be disclosed | Disclosed data |
|---|---|
| Service Providers – We enlist specific reliable third-party entities to carry out tasks and offer services on our behalf. Your Registration Information or personal data may be disclosed to these third parties solely for the purpose of executing these functions and delivering the mentioned services. Further details on this can be found in the section immediately following. | This could include all data, including those listed above |
| Moderators – To monitor activity on the App and approve content. | Name and user registration details, profile information, and photographs |
| Payment Processing and Telecommunications Companies – To facilitate payments for our premium services. | Cardholder name, cardholder address, card number, payment amount, transaction date/time |
Law and Harm – As we mentioned in the Terms & Conditions, we think it is very important that all Users behave whilst using the App. We will cooperate with all third parties to enforce their intellectual property or other rights is essential. We will collaborate with lawfully issued law enforcement requests for information, whether originating within or outside your country of residence, as mandated by applicable law. This cooperation may be necessary in instances such as investigations into alleged criminal conduct or to safeguard the vital interests of an individual. We may retain or disclose any of your information, including Registration Information, if we genuinely believe it is essential to adhere to a law or regulation, or when we, in good faith, deem disclosure necessary:
| This could include any personal data that Robin holds about you, depending on the nature of the request or the issue that we are dealing with |
| Business Transfers – In the event that Robin undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data. | This could include all personal data that Robin holds about you |
| Marketing Services Providers – To help us serve marketing and advertising on third party websites and applications and measure the effectiveness of our advertising campaigns. More information on this is available below | Advertising identifier associated with your device (Device ID), estimated location (based on your IP address), age, gender, and data about your visit to our Sites or App and action taken on those (for example if you downloaded our App or created an account with our App), hashed email address (for ‘custom audiences’ only) |
| Anti-Spam and Anti-Fraud – Your data may be shared with other Robin affiliate companies, for example, to block accounts and suspected fraudulent payment transactions as part of our anti-spam and anti-fraud procedures. | Email address, phone number, IP address and IP session information, social network ID, username, user agent string, and transaction and payment data. |
Aggregated Information – We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling.
We enlist specific trustworthy third-party entities as our "Service Providers" to execute tasks and offer services on our behalf. The selection of suppliers with whom Robin shares user personal data depends on various factors, including a user's engagement with specific Robin Apps, Sites, and services. For instance, to deliver services to users, we commonly engage the following suppliers:
We conduct thorough due diligence on all Service Providers we engage to ensure they have robust data protection and information security measures in place. Personal data provided to them is limited to what is essential for the service they offer. Measures are implemented to ensure the shared data is as non-attributable as possible. Additionally, our suppliers are bound by extensive obligations in our contractual arrangements, including stringent data retention limits.
We collaborate with Marketing Services Providers to facilitate the marketing and advertising of our App and services on third-party websites and applications, while also assessing the effectiveness of our advertising campaigns. This involves various actions, such as:
We share a limited amount of your personal data with these Marketing Services Providers, including:
Additionally, a hashed version of your email address is shared to create 'custom audiences.' Hashing encrypts information into a combination of random numbers and letters, making it untraceable to the email address. When hashed email addresses are sent to a Marketing Service Provider, they are matched against the Provider's existing list of hashed user information, and ads are served to matched users. The Provider deletes matched and unmatched hashes.
For details on how we use cookies and other tracking technologies, including how you can manage your preferences, please refer to our Cookie Policy. In some instances, these third parties may utilize the collected data for their own purposes, such as aggregating it with other data to inform advertising-related services provided to other clients.
We value the awesomeness of our Users and have incorporated features in our App to let you showcase your awesomeness to the world. The Robin App is crafted to facilitate seamless connections and interactions among Users.
While using the Robin App, it's important to consider that any content you post or submit on the App might be publicly viewable and accessible, both by fellow Users and individuals who are not users of the App. We encourage Users to exercise caution when sharing information that could potentially become public.
Please be mindful of posting sensitive details on your profile, such as religious affiliation and health information. You have the option to include sensitive information, like religion and political preferences. Although you may choose to provide such details voluntarily during profile creation, including your sexual preferences, it is not mandatory. Keep in mind that photos you upload on Robin may also reveal information about you. By voluntarily sharing sensitive information, you explicitly consent to our processing of this information and making it public.
Your Robin profile and information made accessible through the App, including details added through third-party accounts can be viewed and shared by Users, whether or not they are App users.
If you log in or access the App via your third-party account on a shared device, remember to log out of the App and the relevant third-party account upon leaving the device to prevent other users from accessing your Robin account.
While we aim for broad accessibility to our creation, individuals must be at least 18 years old to use Robin.
Robin is committed to refraining from knowingly collecting information or marketing to children, minors, or anyone below the age of 18. Should we become aware that a child, minor, or anyone under the age of 18 has registered with us and shared personal information, appropriate measures will be taken to terminate that person's registration.
At Robin, we take pride in implementing all necessary security measures to safeguard your information from loss, misuse, unauthorized access, or disclosure. We employ reasonable security measures, including secure servers with firewalls, to ensure the confidentiality of your personal information.
However, it's important to note that no website or Internet transmission can guarantee complete security, and we acknowledge that unauthorized access, hacking, data loss, or other breaches may occur. To enhance the security of your data, consider the following tips:
While we cannot assure the absolute security of your personal data during transmission to our site, and any transmission is undertaken at your own risk, we are committed to providing a secure environment for your information. If you suspect unauthorized access to your password or Account, please follow the outlined steps for resolution.
When you log in to our App using your third-party account, you grant such third-party permission to share your name and profile picture with us. Unless you choose to opt-out, you also authorize the third party to share your email address (if linked to your third-party account), date of birth, profile photos, gender, and current town/city.
If you register or sign in using your Apple ID, or Google sign in, you provide them with permission to share your account login. The provided email address becomes associated with your Robin account and is used for account retrieval.
Subsequently, we utilize this personal data to create your Robin account. If you remove the Robin app from your third-party account’s settings, our access to this data is discontinued. Nevertheless, the personal data obtained during the initial setup of your Robin account using such third-party account remains unless you completely delete your Robin account.
You may have the option to connect your Robin account with some of your social media accounts with the third-party social media platforms as supported by the App, enabling you to share specific information directly from those accounts to your Robin account.
We only receive the limited information allowed by your third-party account to be transferred, as outlined by such third-party and agreed upon by you when initially linking your account from those platforms to your Robin account.
If you decide to unlink your Robin account from your third-party social media accounts, please go to the settings and follow the provided instructions to revoke Robin app access permissions. It's important to note that any information previously added to your Robin account from those platforms will remain unless you manually delete it within your Robin account.
Privacy laws applicable in your country may give you the following rights:
The specific rights applicable to you, which may include other rights not listed above, could vary depending on your country. Familiarize yourself with the rights you have under the privacy laws applicable in your country.
To exercise any of your rights, visit our Feedback Page, or send us an email at hello@joinrobin.co ATTN: “Data Protection”. For security purposes, we may need specific information to confirm your identity before addressing your requests.
If you have concerns about how we processed your request or personal data, please contact us.
We aim to provide you access to the Robin’s services from anywhere globally. To achieve this, we maintain a worldwide server network. The hardware is situated in third-party data centers but is owned by Robin. We take measures to ensure adequate protection for the data, employing valid and legal mechanisms and implementing robust contractual standards. For further details on the safeguards we have in place, feel free to contact us at hello@joinrobin.co ATTN: Data Protection.
We retain your personal information only for the duration necessary based on the legal basis outlined in Section 2 and as allowed by applicable law. Refer to Section 1, specifically "Profile Verification Information (Including Biometric Information)," to understand our retention policy for biometric information.
Upon deletion of your Account, we ensure it is no longer visible in the App. Within 28 days, there is an option to restore accidentally deleted Accounts. After this period, we initiate the process of removing your personal information from our systems, except under the following circumstances:
A cautionary note: Even if you delete information from your profile or Account, copies may remain accessible if shared, copied, or stored by others. We are not liable for this, and if third-party applications or websites have access to your personal information, they may retain it as permitted by their terms of service or privacy policies. Thanks for reading, and we hope we didn't extend our message for too long!
As Robin continues to develop, we may periodically update this Privacy Policy. The latest version of the policy will dictate how we utilize your information and can always be found at www.joinrobin.co/privacy-policy. If we introduce a change to this policy that we consider, at our discretion, to be significant, we may inform you. It is your primary obligation from time to time to be abreast of the Robin Privacy Policy. Where we exercise the discretion to notify you, the notification may occur through an email sent to the email address linked to your Account or by displaying a notice within the Robin App.
December 17, 2023.